Order Cancellation Policy

Effective Date: May 23, 2025

Company: Evolvio Commerce LLC

Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States

Email: contact@evolviocommerce.com

Overview

At Evolvio Commerce, we understand that circumstances may change after placing an order for our services. We are committed to providing our customers with flexible options while maintaining fair business practices. This Order Cancellation Policy outlines your rights and our procedures regarding order cancellations and refunds.

24-Hour Cancellation Window

Your Right to Cancel

You have the right to cancel any service order within 24 hours of your initial purchase, provided that we have not yet commenced work on your requested service. This 24-hour window begins from the moment your payment is successfully processed and confirmed in our system.

Full Refund Guarantee

When you cancel within the eligible 24-hour timeframe, you will receive a full refund. We aim to process it promptly and efficiently.

Transaction Fee Responsibility

Transaction and gateway fees from PayPal, Stripe, or your card provider are not refundable, as they are third-party costs.

Cancellation Process

How to Request Cancellation

Email: contact@evolviocommerce.com

Subject: Order Cancellation Request – [Your Order Number]

Please include your full name, order number, purchase email, and reason for cancellation.

Confirmation Process

• We verify eligibility and ensure work has not begun.
• You receive cancellation confirmation within 2 business hours.
• Refund is initiated immediately.

Refund Timelines

• Credit/Debit Cards: 3–5 business days
• PayPal: 1–3 business days
• Bank Transfers: 5–7 business days
• Cryptocurrency: 1–2 business days

Work Commencement Policy

Work officially begins when:

• Our team starts development, design, or custom research.
• Consultation or kickoff calls are conducted.
• Deliverables or assets are created or shared.

You’ll receive an email once work officially begins, which ends your refund window.

What Doesn’t Count as Work

• Order confirmation emails
• Assigning your order internally
• Preliminary planning

Exceptions & Special Circumstances

• Rush Orders: Partial refunds if work already started
• Custom Services: Cancellation terms may vary and are disclosed
• Subscriptions: 24-hour policy applies to initial payment only

Partial Refund Scenarios

Post-commencement cancellations are case-by-case. Considerations include:

• Work completed
• Costs already incurred
• Time already spent by our team

Good Faith Consideration

We may offer partial refunds in cases of personal emergencies or technical inability to deliver service.

Transaction Fees Breakdown

• Processor fees (e.g. 2.9% + $0.30)
• Currency conversion or network fees
• Fees deducted from refund, with a breakdown sent to you

Support & Documentation

Our team is available Monday–Friday, 9AM–6PM MT. Use “URGENT” in subject for emergency cancellations.

Keep records of:

• Order confirmation
• Cancellation emails
• Refund confirmations

Legal & Consumer Protection

This policy complies with consumer protection laws. You may escalate to management or file complaints with payment processors or agencies if needed.

Policy Changes

We may update this policy. Any updates will apply only to new orders after the date of change.

Contact Information

Evolvio Commerce LLC

30 N Gould St Ste R, Sheridan, WY 82801, United States

Email: contact@evolviocommerce.com